Key to satisfaction score:
Rating 0 – 5: Cause for Concern
Rating 6 – 8: Fair to Good
Rating 9 – 10: Good to Excellent
(please also see general comments etc. below)
Quotation timing; product costs; management response/attitude; etc.
Delivery performance – quantities, response/attitude to product non-conformance; etc.
Quality of products; response to quality problems; etc.
Area Managers, UGO's, queries/problem solving, documentation; information shared; etc.
Any general comments (please state department first).
What improvements would you recommend, if any?